Terms and Conditions

• Vakmeister: Vakmeister B.V., located in Amersfoort (Laan van Bovenduist 113, 3826 JA), registered with the Dutch Chamber of Commerce (KvK).
• Customer: the entrepreneur (legal entity or sole proprietorship) that enters into an agreement with Vakmeister.
• Platform: the software, websites, dashboards, modules and APIs that Vakmeister makes available through a subscription.
• Agreement: any arrangement between Vakmeister and Customer, online or in writing.
• Content: all texts, images, files and data that Customer places or has processed via the Platform.

These terms apply to every quote, offer and agreement with Vakmeister. General or purchasing terms of Customer are expressly rejected. Deviations only apply if confirmed in writing by Vakmeister.

Vakmeister works exclusively with business customers (B2B). Statutory consumer protection, including the right of withdrawal for consumers, therefore does not apply.

An agreement is formed the moment Customer activates a subscription online, accepts a quote digitally, or actually uses the Platform. Vakmeister may reject a request without giving reasons.

Vakmeister provides the Platform on a best-efforts basis. We do everything we can to keep the Platform stable, secure and up to date, but we do not guarantee uninterrupted availability, error-free operation or the achievement of specific commercial results (such as number of customers, revenue or search rankings).

The Platform runs on Lovable Cloud (Lovable's managed platform, using Supabase and Cloudflare). Hosting, database and file storage take place within the EU/EEA. More information about our infrastructure and security is available at vakmeister.nl/en/security.

Maintenance, updates and changes to functionality are allowed without prior notice. We announce material limitations in advance by e-mail or within the Platform.

Subscriptions are cancellable monthly by default, unless a different term has been agreed in writing. Cancellation is done through the Platform or by e-mail to support@vakmeister.nl. Cancellation takes effect at the end of the current billing period; amounts already paid will not be refunded, except as provided in Article 6.

New Customers can request a full refund of the subscription amount they paid within 30 calendar days of the first paid invoice. The guarantee applies under the following rules:

1. The guarantee applies once per company (KvK number) and only for the first paid period of a new account.
2. The request must be received by e-mail at support@vakmeister.nl within 30 days of the first payment, stating company name, KvK number and reason for the refund.
3. One-off costs (such as setup, custom domain, migration, training, advertising budget or services provided by third parties) are excluded from refunds.
4. The guarantee does not apply to subsequent invoices after the first 30 days; cancellation is then possible under Article 5.
5. In the event of demonstrable abuse (such as repeated sign-ups aimed at free use), Vakmeister may refuse the guarantee or reclaim an earlier refund.
6. After a refund, the account and associated Content are deleted within 14 days. Customer is responsible for making a backup before that date.
7. Refunds are made within 14 days after approval, to the account from which payment was originally made.

This guarantee does not affect the other provisions in these terms, including the limitation of liability.

All prices are in euros and exclude VAT, unless stated otherwise. Vakmeister may index prices annually and adjust them with 30 days' notice. In the event of a price increase, Customer may cancel the subscription as of the effective date of the new price.

Invoicing is done via direct debit or online payment. In the event of (timely) non-payment, Customer is automatically in default, statutory commercial interest is owed and Vakmeister may suspend or terminate the service. Extrajudicial collection costs are for Customer's account.

Customer uses the Platform with care and will in any case:

• keep login details secret and not share them with third parties;
• not post any unlawful, misleading, discriminatory, infringing or criminal Content;
• not use viruses, scrapers, AI-training bots or security tests without written permission;
• not resell the Platform or offer it as white-label without a written agreement;
• comply with all legislation, including GDPR, consumer law and VAT rules.

In the event of a breach, Vakmeister may immediately suspend or terminate the agreement, without refund and without prejudice to the right to compensation.

All rights to the Platform, the software, source code, designs, templates, house style and documentation rest exclusively with Vakmeister or its licensors. Customer receives a non-exclusive, non-transferable right of use for the duration of the subscription. Content placed by Customer remains the property of Customer; Customer grants Vakmeister a worldwide license to host, display and technically process that Content to the extent necessary for the service.

Vakmeister processes personal data in accordance with the GDPR and the privacy statement. For the data that Customer processes through the Platform (such as customer data, quotes and invoices), Vakmeister is the processor and Customer is the controller. The arrangements for this are laid down in a data processing agreement that is available on request and forms an integral part of these terms.

Vakmeister is only liable for direct damage that is the direct result of an attributable failure to perform the agreement. Liability for indirect damage, including lost revenue, lost customers, reputational damage, loss of data, consequential damage, damage to third parties and damage caused by SEO, advertising or conversion results, is expressly excluded.

Vakmeister's total liability per event (or series of related events) is limited to the amount that Customer paid to Vakmeister in the three months preceding the event that caused the damage, with a maximum of € 2,500. Liability only exists if Vakmeister has been given written notice of default within 30 days of discovering the damage and has been given a reasonable period to remedy it.

The exclusions and limitations do not apply in cases of intent or deliberate recklessness on the part of Vakmeister or its management.

Vakmeister is not liable in the event of force majeure, including but not limited to failures of hosting or cloud services, DDoS attacks, power or internet outages, government measures, war, pandemics, strikes and shortcomings of suppliers. Obligations may be suspended during force majeure.

Customer indemnifies Vakmeister against all claims from third parties, including end customers, visitors, partners and regulators, arising from or related to the Content placed by Customer, the use of the Platform or non-compliance with applicable legislation.

Both parties may terminate the agreement in writing if the other party seriously fails to perform and does not remedy this failure within 30 days of being given notice of default. Vakmeister may terminate the agreement with immediate effect in the event of bankruptcy, suspension of payment, fraud or breach of Article 8. After termination, Customer's Content is deleted within 30 days.

Vakmeister may unilaterally amend these terms. Changes are published on vakmeister.nl at least 30 days before they take effect and announced by e-mail. In the event of a change that materially disadvantages Customer, Customer may cancel the subscription as of the effective date of the change.

Dutch law exclusively applies to all agreements. Disputes are submitted to the competent court of the Midden-Nederland district court, location Utrecht, unless mandatory law designates a different court.

Questions about these terms? E-mail support@vakmeister.nl or write to Vakmeister B.V., Laan van Bovenduist 113, 3826 JA Amersfoort, the Netherlands.