Question 1

How do I create a Vakmeister account?

Accepted Answer

Click 'Start Vakmeister' or 'Sign up' and fill in the short form with your company name, trade and preferred subdomain. You get instant access to the Vakmeister app on app.vakmeister.nl.

Question 2

Where do I log in?

Accepted Answer

You log in at https://app.vakmeister.nl. From our marketing site you're redirected there automatically when you click 'Log in'.

Question 3

I forgot my password.

Accepted Answer

Go to app.vakmeister.nl/login. Fastest option: choose the 'E-mail link' tab, enter your email address and you'll get a one-time sign-in link — no password needed. Prefer a new password? On the 'Wachtwoord' tab click 'Wachtwoord vergeten?': you'll receive a reset link within a few minutes at the email address you registered with. Also check your spam folder.

Question 4

I can't log in. What now?

Accepted Answer

First try the 'E-mail link' tab at app.vakmeister.nl/login — it signs you in without a password. If that doesn't work, request a reset link via 'Wachtwoord vergeten?' and check your spam folder. Still locked out? Ask Nora below or use the contact form and our team will help you personally, usually within one working day.

Question 5

Can I change my email address?

Accepted Answer

Yes. Log in to the app, go to Settings → Account → Email address. You'll get a confirmation email at the new address to complete the change.

Question 6

How do I delete my account?

Accepted Answer

Send a request to support@vakmeister.nl from the email address you registered with. We delete your data within 30 days, in line with GDPR.

Question 7

What plans does Vakmeister offer?

Accepted Answer

Basis: €29 per month + €99 one-time activation (website with everything on one page, works with your existing email). Pro: €49 per month + €199 one-time activation (multi-page website, portfolio, automatic reviews and storage in Google Drive; business email is a separate app). Both include 1 user. Team is coming soon. See the full table at /pricing.

Question 8

Can I try Vakmeister risk-free?

Accepted Answer

There is no free trial. You start on Basis or Pro and get a 30-day money-back guarantee on your subscription fee. The one-time activation fee is not included in that guarantee.

Question 9

What's included in the Pro plan?

Accepted Answer

Pro is €49 per month + €199 one-time activation, including 1 user. Each extra user costs €10 per month (up to 10). You get multiple pages, automatic storage of quotes and invoices in Google Drive, scheduling, quotes, invoicing, customer CRM and detailed reporting.

Question 10

How do I add team members?

Accepted Answer

In the app go to Settings → Team → Invite. Fill in the email address and role. The team member gets an invite email. We automatically bill +€10 per extra team member per month.

Question 11

Can I upgrade or downgrade later?

Accepted Answer

Yes, at any time. An upgrade is billed pro rata for the difference. A downgrade takes effect from the next billing period.

Question 12

How do I cancel my subscription?

Accepted Answer

In the app under Settings → Subscription → Cancel. You keep access until the end of your paid period. No long contracts, you can cancel monthly.

Question 13

Which payment methods do you accept?

Accepted Answer

iDEAL, direct debit (SEPA) and credit card (Visa, Mastercard). Payments run through a PCI-DSS certified payment provider.

Question 14

When is my subscription charged?

Accepted Answer

For monthly plans, on the same day of the month as your start date. You always receive an invoice by email and in your account dashboard.

Question 15

Are prices including or excluding VAT?

Accepted Answer

The prices shown on /pricing are excluding 21% VAT. For businesses this is deductible.

Question 16

Where can I download my invoices?

Accepted Answer

In the app under Settings → Invoices. All invoices are there as PDF — handy for your bookkeeping.

Question 17

What happens if a payment fails?

Accepted Answer

You'll get an email straight away with instructions. You have 7 days to update your payment details before your account switches to read-only mode. Features are restored as soon as payment is settled.

Question 18

Which trades is Vakmeister for?

Accepted Answer

Vakmeister is built for carpenters, plumbers, electricians, painters, handyman businesses, landscapers and other self-employed and small business owners in construction, installation and technical trades.

Question 19

Is Vakmeister set up for my craft?

Accepted Answer

Yes. Your website uses one of six general themes that work for any craft, while sample copy, quote lines, job sheet types and checklists are filled in per craft. See examples at /trades/carpenter, /trades/plumber, /trades/electrician, /trades/painter and /trades/handyman.

Question 20

I work in a different trade, can I still use Vakmeister?

Accepted Answer

Absolutely. The core (scheduling, quotes, invoicing, customers, time tracking) works for any trade. Email support@vakmeister.nl if you have a specific need for your trade.

Question 21

What should I set up first?

Accepted Answer

1) Fill in your company details (address, chamber of commerce number, VAT number, logo). 2) Set your numbering for quotes and invoices. 3) Import or add your first customers. 4) Schedule your first job in the calendar. Done — you're live!

Question 22

Can I import my customers and products?

Accepted Answer

Yes. Under Settings → Import you upload a CSV or Excel file with customers, products or hourly rates. We help with the first import for free — email support@vakmeister.nl.

Question 23

Is there a manual or video tour?

Accepted Answer

Yes, in the app you'll find a ? button top right with short how-to videos per section. Our resources at /resources keeps growing.

Question 24

How do I create a quote?

Accepted Answer

Open a customer, click 'New quote', choose a template, add lines (hours/materials) and send it straight away by email. The customer can approve online with one click.

Question 25

How do I turn a quote into an invoice?

Accepted Answer

Open the approved quote and click 'Create invoice'. All lines are carried over — you can still edit before sending.

Question 26

Does Vakmeister send automatic payment reminders?

Accepted Answer

Yes. You set after how many days a reminder is sent (e.g. 7, 14, 30 days). Vakmeister tracks payment status and sends reminders automatically.

Question 27

Does an iDEAL link work on invoices?

Accepted Answer

Yes, every invoice can include an iDEAL payment link. Customers pay directly from their email; the status is set to 'paid' automatically.

Question 28

Can I create staged invoices or deposits?

Accepted Answer

Yes. For larger projects you split a quote into instalments (e.g. 30% start, 40% halfway, 30% completion) and invoice per instalment.

Question 29

How do I schedule a job?

Accepted Answer

Open the calendar, drag a time slot or click 'New job'. Link a customer, location and team member(s). Vakmeister automatically sends a route message to the technician.

Question 30

Can I see my team's schedule?

Accepted Answer

Yes, the team view shows all team members side by side per day or week. Dragging jobs between team members works instantly.

Question 31

Does the calendar sync with Google or Outlook?

Accepted Answer

Yes. Under Settings → Integrations you connect Google Calendar or Microsoft 365. Two-way sync so you never double-book.

Question 32

Can customers book themselves?

Accepted Answer

On the Pro plan you can activate an online booking page where customers pick a time slot from your availability.

Question 33

How do I add a customer?

Accepted Answer

Click 'New customer' and fill in name, address, email and phone. Optionally address and chamber of commerce number. You can also auto-fetch company data by name.

Question 34

What do I see per customer?

Accepted Answer

All quotes, invoices, scheduled jobs, job sheets, emails and notes — in one chronological timeline.

Question 35

Can I store files with a customer?

Accepted Answer

Yes, drag photos, PDFs or drawings straight into the customer file. Handy for completion photos and warranty proof.

Question 36

What roles are there?

Accepted Answer

Owner (full access), Admin, Planner, Technician (own jobs only) and Bookkeeper (financial only). You can fine-tune permissions per role.

Question 37

How many team members can I add?

Accepted Answer

Up to 10 users per company. Each extra user costs €10/month. Interns and temp workers count as a regular user.

Question 38

How do I remove a team member?

Accepted Answer

Settings → Team → click the team member → 'Deactivate'. Historical data (hours, jobs, notes) is kept for your records.

Question 39

How does a technician log hours?

Accepted Answer

In the mobile app the technician starts a timer on arrival (location is recognised) and stops on departure. Hours are added automatically to the quote/invoice for that job.

Question 40

What is a job sheet?

Accepted Answer

A digital work order with tasks performed, materials used, photos and customer signature. The customer signs on tablet or phone — the sheet can be emailed immediately.

Question 41

Can a job sheet become an invoice directly?

Accepted Answer

Yes. Click the completed job sheet → 'Invoice'. Hours, materials and discounts are carried over.

Question 42

What do I get with the website module?

Accepted Answer

A fast, mobile-friendly website with a hero, service pages, contact form, reviews and a booking button — linked to your Vakmeister calendar.

Question 43

Can I connect my own domain name?

Accepted Answer

Yes. By default you get a subdomain on .vakmeister.nl. Under Settings → Website → Domain you can connect your own domain (e.g. yourcompany.com).

Question 44

Is my site optimised for Google?

Accepted Answer

Yes. Every page automatically gets clean title and meta tags, a sitemap and JSON-LD for local businesses (LocalBusiness) to help you rank better in Google.

Question 45

Which bookkeeping packages are supported?

Accepted Answer

Moneybird, e-Boekhouden, Exact Online and SnelStart. Invoices and contacts are synced automatically.

Question 46

Can I connect email?

Accepted Answer

Yes, with Google Workspace and Microsoft 365. Sent and received emails are automatically linked to the right customer.

Question 47

Which payment providers do you use?

Accepted Answer

Mollie and Stripe for iDEAL and card payments on invoices. Enable this under Settings → Integrations → Payments.

Question 48

Is there a mobile app?

Accepted Answer

Vakmeister works as a Progressive Web App: open app.vakmeister.nl on your phone and choose 'Add to home screen'. Works on iPhone and Android, even offline for hours and job sheets.

Question 49

Does it work offline?

Accepted Answer

Yes. You can register hours, photos and job sheets without a signal; everything syncs once you're back online.

Question 50

Where is my data stored?

Accepted Answer

On European servers (EU/Netherlands), GDPR compliant. Encryption in transit (TLS 1.3) and at rest (AES-256). Daily backups with 30-day retention.

Question 51

Who can access my data?

Accepted Answer

Only you and the team members you invite. Vakmeister staff only get access with your explicit consent for support purposes, with audit logging.

Question 52

Can I export my data?

Accepted Answer

Yes, at any time. Settings → Data export gives you a ZIP with customers, quotes, invoices, hours and job sheets in CSV/PDF.

How can we help you?

Frequently asked questions

Account & sign-up

Plans & pricing

Invoicing & payment

Trades & audience

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